科图分类法:	F6/1 版次：
中图分类法:	F6 版次：
著者:	Granered, Erik,
题名:	Global call centers : [ achieving outstanding customer service across cultures & time zones /] / ,
出版发行:	出版地： Boston : 出版社： Nicholas Brealey International, 出版日期： 2005.
载体形态:	xiv, 206 p. : ill. ; 24 cm.
内容提要:	"The first book of its kind, Global Call Centers outlines the cultural impact on where you locate your call center, what customers are served from that location, and the optimal business approach to getting up and running. Through compelling anecdotes, real-world training tips and country-specific cultural profiles, CEOs, managers and agents alike will achieve much-needed cultural literacy - the new critical success factor in successful global customer service."--BOOK JACKET.
主题词:	Call centers.
主题词:	Call centers Management.
主题词:	Customer services.
索书号:	F6/1