|
科图分类法:
|
F272/27 版次： |
|
中图分类法:
|
F272 版次： |
|
著者:
|
Blackshaw, Pete. |
|
题名:
|
Satisfied customers tell three friends, angry customers tell 3,000 : [ running a business in today's consumer driven world /] / , |
|
版次:
|
1st ed. |
|
出版发行:
|
出版地： New York : 出版社： Doubleday, 出版日期： c2008. |
|
载体形态:
|
xiii, 193 p. : ill. ; 22 cm. |
|
主题词:
|
Consumer satisfaction. |
|
主题词:
|
Customer relations. |
|
主题词:
|
Organizational effectiveness. |
|
索书号:
|
F272/27 |