检索条件: Service and management ( 任意词 )
责任者 Haksever, Cengiz.
出版信息 Prentice Hall, ,2000.
ISBN 0130813389
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Service management and operations /
Haksever, Cengiz..Prentice Hall,,2000..
责任者 Fitzsimmons, Mona J.
出版信息 McGraw-Hill, ,c2001.
ISBN 0071181156 (international edition) :
Service management : operations, strategy, and information technology /
Fitzsimmons, Mona J..McGraw-Hill,,c2001..
责任者 James L. Perry.
出版信息 Cambridge University Press, ,2021.
ISBN 9781108824132 :
Managing organizations to sustain passion for public service /
James L. Perry..Cambridge University Press,,2021..
责任者 Kai Yang.
出版信息 McGraw-Hill, ,c2005.
ISBN 0071445552
Design for six sigma for service /
Kai Yang..McGraw-Hill,,c2005..
责任者 Griffiths, Peter.
出版信息 Facet Publishing, ,2004.
ISBN 1856045439
Managing outsourcing in library and information services /
Griffiths, Peter..Facet Publishing,,2004..
责任者 陈菲
出版信息 经济科学出版社 ,2009.11
ISBN 978-7-5058-7184-7
服务外包与服务业发展
陈菲.经济科学出版社,2009.11.
责任者 科利尔
出版信息 South-Western, Div of Thomson Learning ,2012
ISBN 0-342-36078-9
Operations Management: WITH Student CD-Rom AND Microsoft Project: Integrated Goods and Services Approach
科利尔.South-Western, Div of Thomson Learning,2012.
责任者 Erik Granered.
出版信息 Nicholas Brealey International, ,2005.
ISBN 1904838030
Global call centers : achieving outstanding customer service across cultures & time zones /
Erik Granered..Nicholas Brealey International,,2005..
责任者 赵晶,罗雪莉,冉清红
出版信息 北京理工大学出版社 ,2016
ISBN 978-7-5682-2906-7
客房服务与管理
赵晶,罗雪莉,冉清红.北京理工大学出版社,2016.
责任者 Christian Gr鑟nroos.
出版信息 Wiley, ,c2000.
ISBN 0471720348 (pbk. : alk. paper)
Service management and marketing : a customer relationship management approach /
Christian Gr鑟nroos..Wiley,,c2000..
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